"It's amazing what
you can accomplish
when you don't care
who gets the credit."

–John Wooden,
former UCLA Basketball Coach



Human Resources has an important, influential position to fill as a business partner to an enterprise. Resourceful, adaptable, business-minded HR professionals can take many roles in organizations. They are part of the management team and at the same time an ally, coach and role model of the organization’s values to employees at all levels in the organization. We train, model and coach behavior. Sometimes we discourage behavior to keep good people out of trouble.

Some of the things HR professionals do include:

  • Encouraging others, broadly known as coaching; good HR professionals get to know the people, their job responsibilities, job situations, their co-workers and employees so they can coach effectively.
  • Communicating the organization’s message; few people have access throughout an organization as the effective human resources professional can which makes him or her ideal for helping to model and communicate the organization’s values, mission, and values.
  • Monitoring human resources with a long-term perspective, providing advice and guidance to management for what is labeled talent management, strategic planning and career development.
  • Being a steward of stakeholders’ interests where HR has control and influence; monitoring expenses the enterprise makes in people.
  • Ensuring the fundamentals are delivered flawlessly every time, every day; payroll, benefits, employee relations, performance appraisals, recruiting, employee health and safety, and so on. They do this with an attitude of continuous improvement in processes and technology. This builds trust and confidence with employees.

Delivering the fundamentals earns that “seat at the table” with the management team HR desires and should have. At the table, HR has the ability to influence the direction and decision-making of the enterprise. This is where HR professionals play a strategic role.